EVEN THE TIGHTLY choreographed pace of a day in the life of Melinda Gates hits a snag once in a while. At the debut of a short biographical film about her, part of the Makers series, at AOL’s New York offices this spring, the video began to stutter shortly after starting. For a minute, the crowd sat in awkward silence while garbled audio loudly echoed through the room. After brief deliberations, and as technicians scrambled to fix the problem, Gates calmly strode to the front, where she cut straight to a live Q&A with the video’s director that had been planned for after the screening. “I worked in software,” she said into her microphone with a smile as she settled in a chair. “I’m used to glitches every now and then.”

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